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Assistant Manager - Operations - OPS-CPC-Remittance Enquiries at Mashreq Careers
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Banking Operations, Investigation Query Processing, SLA Management, AML Compliance, Regulatory Requirements, Analytical Skills, Communication Skills, Presentation Skills, Conflict Handling, Decision Making, Process Improvement, Remittance Enquiries

Industry

Banking

Description
Processing of investigation query messages such as return of funds,Unable to apply,Amendment,BCNR,Recall,OFAC,FATF.Ensuring response to all queries as per SLA ,priortisation of sensitive messages,maintaining close co-ordination with other banks,operations team,business line and customer service desk to facilitate case closure.Analysing recurrent queries and working with Operations manager to suggest process improvements to reduce repetitive queries.Manage investigation based on the agreed Matrics with business The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.  We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.
Responsibilities
Responsible for processing investigation query messages such as fund returns and recalls while ensuring responses meet SLA standards. Collaborates with banks and internal teams to close cases and suggests process improvements to reduce repetitive queries.