Assistant Manager Operations at Principal Human Capital Limited

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational management, Compliance management, Regulatory knowledge, Audit readiness, Risk mitigation, People leadership, Performance management, Training and development, Process improvement, Innovation, Analytical skills, Problem-solving, Relationship building, Communication skills, Time management, Financial services

Industry

Financial Services

Description

Responsibilities Operational & Compliance Management: Manage end-to-end SCA operations in alignment with company policies, regulatory requirements, and industry standards. Ensure strict adherence to state and federal regulations, internal controls, and audit requirements. Apply strong business, operational, and regulatory knowledge to make accurate, timely, and well-reasoned decisions. Always maintain audit readiness of the unit and proactively mitigate operational risks. Support new process migrations and ensure seamless operational integration. Collaborator & Business Partnership: Manage collaborator expectations and deliver operational support to PGS in line with service commitments. Align team efforts with organizational strategy and collaborator business requirements. Drive volumes, SLA achievement, and customer satisfaction metrics. Advance unresolved issues appropriately and collaborate with leadership to drive resolution. Build and maintain strong cross-functional relationships to enhance collaboration and delivery. People Leadership & Performance Management: Communicate business strategy, organizational goals, priorities, and deadlines clearly to the team. Provide team members with a clear vision of business objectives and performance expectations. Motivate, coach, and assess team performance to ensure high engagement and productivity. Create and monitor action plans for underperformance and provide regular performance status updates to management. Promote a culture of trust, open communication, accountability, and collaboration. Acknowledge and honor individual and group accomplishments and outstanding performance. Training, Coaching & Talent Development: Design, develop, coordinate, and deliver training programs (large-scale and targeted) for individuals and teams. Manage structured training and mentoring initiatives aligned with business needs. Provide coaching, feedback, and development support to enhance team capability and readiness. Monitor, track, and communicate individual and group training progress and learning results to leadership. Process Improvement & Innovation: Drive continuous improvement in customer service standards and operational efficiency. Foster an environment that encourages innovation, automation, and process simplification. Encourage creativity, calculated risk-taking, and continuous learning within the team. Act as a focal point for resolving interface and integration issues with partner teams. Qualifications Education: Bachelor’s or master’s degree in finance (required) Experience: Minimum of 8 years of overall work experience, with 2+ years of relevant experience in financial services, securities operations, finance processes, or SCA. Prior experience in US Insurance and Sales Compensation operations preferred. Proven experience in direct or indirect people management roles. Required Skills & Competencies: Strong understanding of regulatory and compliance requirements. High attention to detail with consistent accuracy. Demonstrated integrity and ability to maintain confidentiality. Proven collaborator management and relationship-building skills. Excellent written and verbal communication skills. Strong analytical and problem-solving capabilities. Ability to work independently, follow detailed instructions, and make sound decisions. Effective prioritization and time management skills to meet deadlines. Flexibility to adapt to changing processes and job requirements. Professional Conduct: Deliver prompt, courteous, and high-quality service at an acceptable cost. Operate in full compliance with all applicable laws, regulations, corporate policies, and the company’s Code of Ethics. Demonstrate high integrity and actively collaborate across all entities within the organization. Shift Timings: 1.30PM to 10.30PM IST Additional Information Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Responsibilities

The Assistant Manager Operations will oversee end-to-end SCA operations, ensuring regulatory compliance, audit readiness, and effective risk mitigation. They are also responsible for leading, coaching, and developing team members while driving process improvements and operational efficiency.