ASSISTANT MANAGER - OPERATIONS & PROCESS DEVELOPMENT (Emirati Talent) at We One

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Process Development, SLA Compliance, Resource Allocation, Root Cause Analysis, Risk Management, Data Analysis, KPI Analysis, Stakeholder Coordination, Project Management, Team Leadership, Customer Experience Optimization

Industry

Professional Services

Description

1. Manage and oversee daily operational activities to ensure smooth execution of tasks and achievement of departmental objectives. 2. Monitor operational performance and SLA compliance, ensuring adherence to company policies, procedures, and service standards. 3. Plan, prioritize, and allocate resources effectively to maximize productivity and operational efficiency. 4. Drive process improvement initiatives by analyzing workflows, eliminating bottlenecks, and implementing operational enhancements. 5. Conduct root cause analysis and implement corrective actions to resolve issues and prevent recurring operational challenges. 6. Ensure compliance, quality assurance, and risk management by maintaining adherence to regulatory requirements and organizational standards. 7. Analyze operational data and perform reconciliations to identify discrepancies, ensure data accuracy, and support informed decision-making. 8. Prepare management reports, dashboards, and KPI analyses to provide insights on operational performance and business outcomes. 9. Coordinate with internal and external stakeholders, including government entities, to address operational issues and ensure effective communication. 10. Manage projects and operational initiatives, monitoring milestones, tracking action plans, and supporting system and automation implementations. 11. Lead, coach, and develop team members, fostering collaboration, accountability, and continuous performance improvement. 12. Enhance customer experience and operational excellence by addressing customer pain points and promoting innovation, automation, and best practices. #LI-RA1 Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Responsibilities

Manage daily operational activities and drive process improvement initiatives to ensure efficiency and SLA compliance. Lead team development and coordinate with stakeholders to enhance customer experience and operational excellence.