POSITION SUMMARY:

The Assistant Manager, Operations (AMO) will be responsible to support the Store Manager in the daily operations of the store. Your role is to manage employees, oversee inventory and cash control, work with guests, and help achieve company goals.
As a key leader within the Garden Centre, you are expected to take an active role in your personal development and the growth, and development of all employees through active coaching, mentoring, and leading by example. You will conduct yourself in a manner that exemplifies a positive and motivational attitude while working safely and striving to promote the best interest of Sheridan Nurseries in all aspects.

SKILLS AND QUALIFICATIONS:

• Must have completed high school and be legally eligible to work in Canada.
• 5+ years of experience in a retail setting.
• Previous management or supervisory experience with proven leadership and organizational abilities.
• Excellent communication and interpersonal skills when interfacing with guests and employees.
• Strong technological proficiency with an attention to detail and emphasis on accuracy and efficiency.
• Existing product knowledge or ability to learn.
• Passion for the industry, sales, and guest service.
• Ability to problem solve and make decisions.
• Effective time management, with the ability to adapt and prioritize multiple tasks and situations.
• Active listening and trust building.
• You do not shy away from conflict and have courage to resolve problems and trouble shoot guest complaints.
• Punctual and dependable, and highly value honesty, integrity, and authenticity.

• Assist the Store Manager in planning and implementing strategies to meet and exceed annual sales revenues and profit budgets.
• Participate in scheduling and forecasting labour to achieve the budgeted sales to labour rate (labour ratio and sales per labour hour).
• Oversee store inventory, ensuring product quality, availability and timely receiving while reducing scrap, shrink, and aged inventory while maintaining a fully stocked store with accurate inventory.
• Ensure the following of all cash handling procedures and policies as directed by Head Office and the Store Manager, ensuring the compliance of all staff by overseeing the control of all cash on hand and working to resolve any discrepancies, including balancing cash tills, ensuring accurate deposits, and managing use of petty cash.
• Exhibit, and foster amongst all employees, an enthusiastic, helpful, and positive sales-oriented attitude towards all guests, ensuring a high level of service.
• Maintain high store standards and assist Store Manager with upkeep and maintenance of all store facilities and equipment on premises.
• Provide leadership and direction to all employees, including holding direct reports accountable and actively provide training, coaching, and mentorship.
• Interview, hire, onboard, and train new employees.
• Maintain accurate records and ensure that all requests from Head Office are followed up on in a timely manner.
• Lead for health and safety.
• Resolve guest and employee issues and concerns.
• Ensure receiving is completed in a timely manner, including that shipments have been accurately verified and priced accordingly and that credit requests are forwarded immediately to the appropriate contact for all short-shipped, damaged, or unsaleable items.
• Actively seek to increase knowledge base of Sheridan products and services.
• Provide a safe work environment for all employees through active observations, hazard reporting, coaching on relevant health and safety best practices, and leading by example while ensuring all employees are adhering to company policies and guidelines.
• Support Store Manager as needed or other Assistant Managers as directed, serving as a backup in their absence.