Assistant Manager - Operations at WNS
Cape Town, Western Cape 7441, South Africa -
Full Time


Start Date

Immediate

Expiry Date

08 Nov, 25

Salary

0.0

Posted On

09 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

Manages and oversees a team of call center agents.
Motivates and supports agents through feedback and communication.
Measures KPI’s like inbound calls, call waiting, and call abandonment.
Assists with taking agents’ calls if they can’t handle the workload.
Improves quality of results by recommending changes.
Provides product/service information by answering questions and offering assistance.
Keep track of employee attendance, and make sure work procedures are complied with.
Assist in hiring and onboarding new employees.
Prepares monthly and annual performance reports.
Creates targets and goals for improvement.
Should have Travel background and GDS background

QUALIFICATIONS

Grade 12

How To Apply:

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Responsibilities

Please refer the Job description for details

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