Start Date
Immediate
Expiry Date
08 Nov, 25
Salary
0.0
Posted On
09 Aug, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Information Technology/IT
Manages and oversees a team of call center agents.
Motivates and supports agents through feedback and communication.
Measures KPI’s like inbound calls, call waiting, and call abandonment.
Assists with taking agents’ calls if they can’t handle the workload.
Improves quality of results by recommending changes.
Provides product/service information by answering questions and offering assistance.
Keep track of employee attendance, and make sure work procedures are complied with.
Assist in hiring and onboarding new employees.
Prepares monthly and annual performance reports.
Creates targets and goals for improvement.
Should have Travel background and GDS background
QUALIFICATIONS
Grade 12
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