Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Assistant Manager - Operations at WNS Global Services

, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Planning, Workflow Management, Quality Control, Training, Research, SOP Monitoring, Team Collaboration, Process Improvement

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Planning & managing workflow (for ongoing and ad-hoc assignments), turn-around time, SLAs, and productivityMonitoring of SOPs against output quality to ensure that they are updated at all timesUndertaking quality control of completed work by reviewing outputs against pre-defined criteriaWorking with the team and providing continuous insights on the process/techniquesImpart training (presentations, theoretical and practical tests) and handle queries of teamUndertaking ad-hoc research task Qualifications Graduate

Responsibilities

The Assistant Manager - Operations will be responsible for planning and managing workflow, ensuring adherence to SLAs, and monitoring output quality. They will also undertake quality control, provide training, and handle ad-hoc research tasks.