Assistant Manager - Operations at WNS Global Services

Durban North, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Coaching, Mentoring, Sales Management, Customer Service, Performance Management, KPI Tracking, BPO Experience, Omni-channel Operations, Change Management, Engagement, Sales Culture, Inbound Sales, Motivation, Development, Client Outcomes

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description This role is ideal for a talented, motivated and dynamic Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of inbound Sales Agents to deliver against client and internal business performance indicators (KPIs, CBBs and SLAs) in an environment where change is a constant. The Assistant Manager is responsible for creating a positive Sales culture in a customer centric and high-performance environment, with an engaged team Qualifications Essential • Matric / Grade 12 or equivalent, with English and MathematicsPreferred • A relevant tertiary qualification an advantageExperience Required Essential • Proven track record of delivering against client, customer and business outcomes. • Minimum of 2 Years management experience working in a fast paced sales and customer centric contact centre environment Preferred • Experience managing Omni-channel sales and customer operations • 2+ Years’ experience working within a BPO contact centre • Relevant working experience with UK customers in a contact centre environment an advantage

Responsibilities

The Assistant Manager is responsible for leading and developing a team of inbound Sales Agents to meet performance indicators. This role requires creating a positive sales culture in a customer-centric, high-performance environment.