Assistant Manager - Operations at WNS Global Services

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Problem Solving, Coaching, Performance Management, Stakeholder Management, Data Interpretation, Team Performance, Customer-Centric, Productivity Management, Internal Development, Career Progression, Engagement, KPI Achievement, Analytical Skills, Communication, BPO Experience

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description An exciting opportunity for a Team Leader has become available on one of our UK campaigns. We are looking for professional, high performance individuals, with sound leadership and problem solving skills that have a passion for people and to be part of their development and growth. Key Responsibility Areas: People To engage and support staff to adjust to the culture of the campaign and to achieve all KPI’s through effective coaching, performance management, and to develop career progression through internal development programmes. Stakeholder Management To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organization that will be affected by a programme. Analytical To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer-centric environment. Financials To maintain productivity by ensuring all staff adhere to schedules while managing IR and queries efficiently. Qualifications .Grade 12 Additional Information A proven track record of delivering against client, customer and business outcomes; 2 years’ experience in managing a team in the BPO/call center environment

Responsibilities

The Assistant Manager - Operations will engage and support staff to achieve KPIs through effective coaching and performance management. They will also ensure successful project delivery by managing stakeholder relationships and improving team performance through data insights.