Assistant Manager - Operations at WNS Global Services

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Expertise, System Configuration, Customization, Optimization, Sales Management, Business Development, Data Integrity, User Training, Sales Strategies, Revenue Targets, Client Relationships, Lead Generation, Cross-Selling, Analytics, Collaboration, Coaching

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Salesforce Expertise & AdministrationServe as the primary Salesforce Subject Matter Expert, overseeing system configuration, customization, and optimization.Design and implement Salesforce workflows, automations, dashboards, and reports to improve productivity and visibility across teams.Collaborate with IT and cross-functional departments to integrate Salesforce with other enterprise tools (e.g., marketing automation, ERP, analytics).Ensure data integrity, user adoption, and best practices within the Salesforce ecosystem.Conduct user training sessions and workshops to upskill the sales team and improve CRM utilization.Stay current on Salesforce updates, new features, and best practices.Sales Management & Business DevelopmentDevelop and execute sales strategies and plans aligned with company goals.Lead, coach, and motivate the sales team to achieve revenue targets and KPIs.Analyze pipeline performance, forecast accuracy, and conversion metrics using Salesforce analytics.Collaborate with marketing and operations teams to optimize lead generation, nurturing, and conversion processes.Build and maintain strong relationships with clients, partners, and key stakeholders.Identify opportunities to leverage Salesforce for customer retention, upselling, and cross-selling. Qualifications Bachelors Degree

Responsibilities

Serve as the primary Salesforce Subject Matter Expert, overseeing system configuration and optimization. Develop and execute sales strategies while leading and motivating the sales team to achieve revenue targets.