Assistant Manager - Operations at WNS Global Services

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Knowledge, Lloyd's Market Understanding, Claims Management, Policy Administration, Data Validation, Bordereaux Creation, Client Communication, Team Collaboration, Process Improvement, Audit Compliance, Reconciliation, Training Documentation, Stakeholder Management, Technical Support, Attendance Tracking, Quality Assurance

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Process: Knowledge of Insurance product and guidelines Fair understanding of Lloyd’s Market i.e. Bureau, Non-Bureau and Company Market Good understanding of reading agreed Signed slips and Endorsements Knowledge on creating Written, Claims and Premium bordereaux Knowledge/Experience in Policy Administration System  Standardization and Validation of data received from Local office, Database and underwriting platform. Create and validate Cumulative Bordereaux Submit Bordereaux to carrier, placing broker and underwriter on regular interval as defined in slip Handling queries and liaising with business for timely resolution  Managing reconciliation query from Accounts team Setting up payments on client portals Reconciling outstanding premium on system with Paid Bordereaux Responsible for maintaining several trackers related to Bordereaux creation and submition. (example update tracker, query tracker, etc)  Peer review and support to Quality team Maintain process map and detailed process manual Training document and plans to be kept updated Staff Onboarding and off boarding report to be maintained Effective communication with internal and external stakeholders  Maintain turnaround time and Quality score as per contract Maintain monthly, weekly and daily reports and publish to stakeholders as agreed  Adherence to Audit requirement and documentation Timely closure of Audit observations and Non confirmativePeople:- Actively participate in team activities and initiatives to encourage a collaborative team approach. Adhere to the WNS values. Provide active support to team members by assisting through technical skills Conduct regular team one on one, daily huddles and monthly meeting Maintain early warning system  Encourage team members for new ideas and methods of process improvement Meet self-training and team annual training hours Update team member roaster, attendance and leave trackerClient Maintain Proper documented communication with client Meet agreed SLA and manage client escalation Publish report as agreed by clientProfile/Skills: Back office, Non Voice with excellent comprehension and business writing skills WNS policy on background checks to be followed Qualifications Graduate (any stream) with 8 years of London Market experience.

Responsibilities

The Assistant Manager - Operations will oversee the creation and submission of Bordereaux, manage queries, and ensure compliance with audit requirements. They will also maintain communication with clients and support team initiatives to foster collaboration.