Assistant Manager - Operations at WNS Global Services

Durban North, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Team Leadership, Coaching, Mentoring, Motivating, Developing, Problem Solving, KPI Management, SLA Management, Change Management, Engagement, Culture Building, Transaction Facilitation, Online Platforms

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description This role is ideal for a talented, motivated and dynamic Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Service Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a constant. The Assistant Manager is responsible for creating a positive environment and culture with an engaged team aimed at solving for our internal and external customers by finding suitable solutions. The overall purpose of the campaign is to facilitate the transaction of UK based customers wanting to trade their vehicles via an online platform. Qualifications Sales and Customer Service

Responsibilities

The Assistant Manager is responsible for leading and developing a team of Sales and Service Agents to meet client and internal business deliverables. This includes creating a positive environment focused on solving customer needs through effective solutions.