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Assistant Manager - Operations at WNS Global Services

Visakhapatnam, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workflow Management, Turnaround Time Monitoring, SLA Management, Productivity Monitoring, SOP Monitoring, Quality Control, Process Insight, Training, Presentation, Theoretical Testing, Practical Testing

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Planning & managing workflow (for ongoing and ad-hoc assignments), turn-around time, SLAs, and productivity Monitoring of SOPs against output quality to ensure that they are updated at all times Undertaking quality control of completed work by reviewing outputs against pre-defined criteria Working with the team and providing continuous insights on the process/techniques Impart training (presentations, theoretical and practical tests) and handle queries of team Undertaking ad-hoc research task Qualifications Graduate

Responsibilities

The role involves planning and managing workflow, monitoring turnaround times, SLAs, and productivity, while ensuring SOPs are updated and output quality is maintained through quality control reviews. The manager will also provide continuous process insights to the team and handle training, including theoretical and practical tests.