Assistant Manager-Partner Operations-Operations - SMNE at EXL Talent Acquisition Team

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Coaching, Feedback, Written Communication, Verbal Communication, Insurance Industry Knowledge, Comprehension Skills, MS Excel, Power Point, Word Doc, Outlook, Planning Skills, Time Management, Attention To Detail, BPO Voice Operations, Policy Servicing

Industry

Business Consulting and Services

Description

Basic Function: * Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies. * Support client’s strategy by driving service excellence through effective management of an inbound customer contact centre team, across multiple brands and products EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Responsibilities

Manage a team handling inbound calls for insurance policy servicing and system updates. Drive service excellence across multiple brands and products to support the client's strategy.