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Assistant Manager, Personal Loan at Alliance Bank Malaysia Berhad

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Cross Selling, Personal Loans, Credit Life Insurance, Credit Cards, Customer Relationship Management, Complaint Handling, Sales Strategy

Industry

Banking

Description

Job Responsibilities: • Promoting Personal Loan product to New To Bank and Existing To Bank customers• Actively cross sell on credit life insurance & credit card• Constantly identify new sales strategies and approach to increase individual and achievements• Participate , plan and support sales activities• Ensure all relevant income documents is obtained from customer to adequately support the application• Practice best sales practice and deliver excellent customer service• Ensure all customers enquiry and complaints are handled promptly and efficiently• Unresolved complaints are to be escalated immediately to his/her superior• Ensure no misrepresentation of product feature, pricing, promotions and processes. Job Requirements:• Experienced in sales and customer service environment with strong customer care culture• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia• Preferably 1 year of banking experience.

Responsibilities

Promote personal loan products to new and existing customers while cross-selling credit cards and insurance. Ensure accurate documentation is collected and maintain high standards of customer service and complaint resolution.