Company Description
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.
We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.
Job Description
As part of the Ticket Sales & Service Leadership Team, your primary focus will be supporting the growth of Premium Music and Live Event Program at Scotiabank Arena, Budweiser Stage, HISTORY and Coca-Cola Coliseum. Our Portfolio includes Season Seats, Memberships, Executive Suite Rentals, Group Hospitality, and Premium Ticket packages. You will have an innovative and strategic mindset, an extensive network, and vast industry knowledge.

You have built leadership experience, can anticipate challenges, and thrive in a fast-paced environment. Your passion and commitment to teamwork and culture will contribute to building an inclusive environment where the team feels valued for their contributions, can do their best work, and have fun doing it.

• Lead a collaborative sales team, driving best-in-class results across MLSE & Live Nation venues.
• Support with the hiring, training, and development of a team of up to 5 account managers/executives.
• Provide coaching and customized mentorship to your team, including robust development plans and quarterly calibration discussions.
• Support team members throughout the sales process including client meetings and visits.
• Quarterly campaign management within Salesforce.
• Manage the ticketing system including proper inventory management, reporting and sales tracking.
• Deliver quarterly sales updates to the sales group as well as the Sr. Leadership team.
• Innovative new product design while connecting fans to the world’s best artists & entertainers within the music and live entertainment industry.
• Provide outstanding service through outbound calling campaigns and client meetings.
• Liaise with the Finance team to ensure timely customer invoicing as well as payment collection.
• Develop and manage relationships with internal departments (F&B, Ticket Admin, Marketing, BI, Finance, Legal, GP, etc.).
• Participate in special projects and perform other related duties as requested.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application.

• Outstanding teammate and ability to thrive in a fast-paced, entrepreneurial environment where quality, innovation, and customer service are critical to organizational success.
• Previous experience in developing sales and achieving sales targets.
• Ability to mentor, coach, and have an impact on people and culture.
• The ability to resolve conflict creatively and diplomatically.
• A proactive approach toward day-to-day activities and shifting demands, demonstrating a high level of initiative and independence.
• Proven to perform well under pressure; manage multiple priorities simultaneously.
• Superior oral and written storytelling and communication skills, including expertise in the interpretation and presentation of results to a wide range of audiences.
• Experience with Salesforce and/or CRM platforms.

Additional Information

• Lead a collaborative sales team, driving best-in-class results across MLSE & Live Nation venues.
• Support with the hiring, training, and development of a team of up to 5 account managers/executives.
• Provide coaching and customized mentorship to your team, including robust development plans and quarterly calibration discussions.
• Support team members throughout the sales process including client meetings and visits.
• Quarterly campaign management within Salesforce.
• Manage the ticketing system including proper inventory management, reporting and sales tracking.
• Deliver quarterly sales updates to the sales group as well as the Sr. Leadership team.
• Innovative new product design while connecting fans to the world’s best artists & entertainers within the music and live entertainment industry.
• Provide outstanding service through outbound calling campaigns and client meetings.
• Liaise with the Finance team to ensure timely customer invoicing as well as payment collection.
• Develop and manage relationships with internal departments (F&B, Ticket Admin, Marketing, BI, Finance, Legal, GP, etc.).
• Participate in special projects and perform other related duties as requested