QUALIFICATIONS AND EXPERIENCE:

• Previous experience in a supervisory or assistant management role within a food-led pub or hospitality environment.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent customer service skills with a focus on delivering high-quality guest experiences.
• Good understanding of food and beverage operations, including inventory management and cost control.
• Knowledge of health, safety, and food hygiene standards.
• Ability to work efficiently under pressure in a fast-paced environment.
• Strong communication, organizational, and problem-solving skills.
• Basic knowledge of financial management, including budgeting and forecasting.

ROLE OVERVIEW:

We are seeking a dynamic and experienced Assistant Manager to join our team at The Tavern in Widnes. In this role, you will assist the General Manager in overseeing the daily operations, ensuring that our high standards of service, food quality, and customer satisfaction are consistently met. You will play a crucial role in managing our team, driving sales, and ensuring that The Tavern continues to be a top destination for our guests.

KEY RESPONSIBILITIES:

• Team Leadership:
• Assist in recruiting, training, and developing team members, ensuring they deliver excellent service.
• Support the General Manager in leading the front-of-house and kitchen teams, fostering a positive and motivated working environment.
• Conduct regular team meetings to communicate objectives, feedback, and updates.
• Customer Service:
• Ensure that every guest receives a warm welcome and a memorable experience at The Tavern.
• Address and resolve customer feedback and complaints in a professional and timely manner.
• Oversee the floor during peak times, ensuring smooth operations and high service standards.
• Operational Management:
• Assist in managing stock levels, placing orders, and controlling inventory to minimize waste.
• Support the General Manager in overseeing financial performance, including budgeting, cost control, and profitability.
• Ensure compliance with health, safety, and food hygiene regulations, maintaining a safe environment for staff and guests.
• Food & Beverage Quality:
• Work closely with the kitchen team to maintain high standards of food quality and presentation.
• Collaborate on menu planning, ensuring offerings are fresh, seasonal, and appealing to our customers.
• Monitor the consistency of food and beverage service, ensuring it meets our established standards.
• Sales & Marketing:
• Help drive footfall and sales through effective promotions, events, and local community engagement.
• Assist in managing The Taverns social media presence and online reputation to attract new customers and retain regulars.
• Work with the General Manager to develop and implement marketing strategies.