Assistant Manager - Private Access Guest Experience at Wynn Resorts

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest-Centric, Relationship-Driven, Attention To Detail, Empathy, Communication Skills, Follow-Up, Flexibility, Luxury Brand Experience, Client Relationship Management, Experience Curation, Community Building, Itinerary Development, Problem Solving, Organizational Skills, Service Excellence, Technology Proficiency

Industry

Hospitality

Description

Job Description Purpose of the Role: To enable exclusive access and VIP treatment for Wynn’s influential guests. To open the doors to the most sought-after experiences that Wynn and Las Vegas has to offer. Responsibilities: Guest Experience Develops and maintains lasting relationships with Wynn Private Access’s clients while managing the end-to-end client relationship process. Proactively engages with clients regularly in deep discovery conversations, delivering a best-in-class client experience. Be able to take our clients through an exceptional journey, offering them a one-to-one personal experience. Suggests and curates experiences tailored to each individual's needs, aims, and lifestyle - aiming for relevancy and inspiration. Ensures guest is ‘touched’ during critical journey points – arrival, dining, stayover, and departure. When appropriate or requested, accompanies guests to off-premises venues. Relationship Management: Develops deep relationships with key internal partners and stakeholders. Nurtures strong relationships with external partners to ensure the best service for Wynn's guests and access to the best and most exclusive experiences. Creates an organic community of influential partners, making connections between dining, entertainment, events, and exclusive experience curators based on the like-minded passion of Private Access’s most valuable clients. Ensures Wynn Private Access guests receive preferential and VIP treatment in all venues on and off premises. Operations Develops and communicates guest itineraries internally and externally. Ensures all guests requests are executed flawlessly and guest experience is frictionless. Systems & Processes: Maintains immaculate guest dossiers across all systems. Ensures guest knowledge is shared and kept in Empower. Leverage Empower to document client interactions in detail. Leadership: Acts as Wynn brand ambassador in the community. Culture: Ensure all guests and employee interactions are in accordance with Forbes 5-Star standards. Actively promotes and uses the Company’s Core Values to lead by example. Behaviors & Skills: Guest-centric and relationship-driven. Intense curiosity to understand the unspoken guest needs. Inquisitive with attention to detail to execute. Empathetic to guests expressed and unexpressed needs and wants. Always one step ahead. Excellent verbal and written communication skills. Relentless in follow-up. Can deal with complexity and volume of requests. Must be flexible regarding schedule with the ability to work varied days and times. Measures of Success: Guest feedback, NPS scores, Financial Performance, Guest Dossiers Management. Qualifications A college education is preferred. Minimum of 2 years of luxury brand experience focusing on HNW clientele. Extensive knowledge of Property Management systems such as Salesforce, Patron, Opera, HotSoS, Alice, Seven Rooms, and MS Office. Outstanding written and verbal communication skills. Must be flexible regarding schedule with the ability to work varied days and times. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines. FLSA Status: Exempt Division: 22700 - G&A Career Areas: Hotel - Call Center / Front Desk / Concierge / VIP / Villa Services Status: Full-Time

Responsibilities

The Assistant Manager is responsible for developing and maintaining relationships with influential guests, ensuring they receive VIP treatment and personalized experiences. This includes managing guest itineraries and ensuring flawless execution of requests.