ASSISTANT MANAGER, PROCESS INNOVATION - CET ACADEMY at Public Service Division

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Process Innovation, Data-Driven Methodologies, User-Centric Design, Project Management, Analytical Skills, Problem-Solving Skills, Communication Skills, Stakeholder Engagement, Change Management, Collaboration, Continuous Improvement, Performance Metrics, Cross-Functional Workshops, Systems Development, UAT

Industry

IT Services and IT Consulting

Description

[What the role is] This is a 2-year contract position as an Assistant Manager in the CET Academy. [What you will be working on] The individual will contribute in areas to shape approach for operational excellence of CETA. He/she will work on continuous process review and innovation, evaluating our operational processes in a user centric manner, while balancing against organisational efficiency, long-term sustainability, and supporting learners in achieving their learners outcomes. Your responsibilities will include, but are not limited to, the following: Develop and implement CETA strategic ops plans aligned with NP’s mission and organisational goals. Translate strategic objectives into actionable initiatives, KPIs, and performance metrics to drive continuous improvement and innovation across CETA functions. Apply data-driven methodologies and user-centric design principles to streamline operations, improve turnaround times, and elevate service quality. Facilitate cross-functional workshops to map and redesign processes for better learner and staff experiences. Engage various stakeholders to gather insights and foster alignment on process redesign efforts. Develop and implement change management strategies to ensure smooth adoption of new processes, systems, and practices. Collaborate with data teams to leverage digital tools and automation for scalable process improvements. [What we are looking for] At least 2 years of relevant working experience in ops and process innovation Prior experience in an education or training sectors would be an advantage Prior experience working in systems development, UAT and testing would also be an adcantage Strong project management and organisational abilities Excellent analytical and problem-solving skills Good written and verbal communication skills Proven track record in being able to influence and collaborate across diverse stakeholders http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

The Assistant Manager will contribute to shaping the approach for operational excellence at CETA, focusing on continuous process review and innovation. Responsibilities include developing strategic operational plans, translating objectives into actionable initiatives, and facilitating workshops for process redesign.