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Assistant Manager - Process Training ( Fare Filing / ATPCO / Airline Proces at WNS Global Services

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ATPCO Fare Filing, GDS, New Hire Training, OJT Coaching, Adult Learning Principles, Stakeholder Management, People Management, Analytical Planning, MS Office, LMS

Industry

Business Consulting and Services

Description

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description Experience & Domain Knowledge• Strong travel domain knowledge with in depth ATPCO Fare Filing experience.• Minimum 5+ years of training experience on Fare Filing and GDS.• Proven experience in new hire training and OJT coaching.Skills & Competencies• Strong ability to identify skill gaps and translate them into actionable training plans.• Good knowledge of training methodologies and adult learning principles.• Excellent coaching, feedback, stakeholder management, and people management skills.• Strong analytical and planning abilities Qualifications • Good knowledge of MS Office (PowerPoint, Excel, Word); exposure to digital or LMS based training preferred.• Graduate in any discipline.• Comfortable working in rotational shifts, as per business needs.

Responsibilities

Lead process training for Fare Filing and ATPCO within the travel domain. Responsible for identifying skill gaps, designing actionable training plans, and providing coaching and feedback to employees.