Assistant Manager - Process Training (GDS - Amadeus and Sabre, Airline, Cor at WNS Global Services

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

GDS Training, Amadeus, Sabre, TMC Scenarios, Duty Of Care, Customer Service, People Management, Coaching, Training Performance, Reporting, Content Creation, Stakeholder Management, Communication Skills, MS Office, Travel Ready

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Training: Training new Hires with Travel experience on the Basics of training, Working in TMC, TMC focused GDS (Global Distribution System) Training, TMC Scenarios, Duty of Care, Customer service, Working with TMC People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment Key Accountability: Training Performance: End to end responsibility of training deliverables like throughput, certification. Detailed daily New Hire training review. Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately. Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in TMC Academy training plan accordingly. Knowledge Management: Ensure Check for understanding. Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients. Knowledge/ Qualification: Graduate Special Role Requirement: Excellent written and verbal communications. Fluent in English Should be willing to work in non-weekend offs Proficiency in MS office Travel ready Work Experience: Travel Experience: 2 - 3 Years. Training Experience: Should have sound understanding of the training function and should have spent +2years in training department. Corporate travel experience, preferred. Certification/ Domain Certification: Knowledge of at least two GDS’s (Amadeus and Sabre – Preferred). Qualifications Any Graduate / Post Graduate / MBA Additional Information Shift Timing – Day/ UK shifts (10 AM to 7 PM IST / 12 PM to 9 PM IST / 1 PM to 10 PM IST)

Responsibilities

The role involves end-to-end responsibility for training deliverables, including conducting training for new hires on travel basics, TMC operations, and GDS systems, while ensuring all training reports are delivered accurately and on time. Key accountabilities also include content creation based on Training Need Identification and effective stakeholder management with peers and clients.