Assistant Manager - Process Training - Gurgaon - NH8 - REF89494S_2025212948 at WNS Global Services

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Crime, AML, KYC, Crypto, CDD, EDD, Microsoft Office, Google Suite, MIS Reporting, Analytical Skills, Operations Management, Communication Skills, Training Management, Leadership Skills, Time Management, Training Program Design

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description ResponsibilitiesIdentifying and assessing future and current training needsDrawing an overall or individualized training and development planDeploying a wide variety of training methods.Responsible for Training delivery for new hires, refreshers and any ad hoc training requestsMonitor and evaluate training program’s effectiveness, success and ROI periodically and report on themProvide opportunities for ongoing developmentDrive individual goals including but not limited to training certifications for trainers, deadlines for training remediation’s and all other relevant metrics.Strategically manage the workload and workflows for the training team and set up the right organizational structures to support all lines of business and workflowsProactively communicate with Client on daily operational matters relating to training.Partner with operational teams to ensure that refresher training needs are identified and delivered.Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training. Financial Crime Experience of at least 5 years is must Experience into AML KYC, Crypto, CDD and EDD Domain Good with Microsoft Office, Google Suite Strong with MIS reporting Strong analytical and operations management skills Minimum 7 years of experience client focused with superior written and verbal communication skills. Ability to work under pressure in a faced paced environment with limited structure. Proven work experience as a Training Manager Track record in designing and executing successful training programs Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc. Excellent communication and leadership skills Ability to plan, multi-task and manage time effectivelyMinimum 8 years of experience and Graduate- Flexible for rotational shifts Qualifications Bachelor's Degree- Any stream

Responsibilities

The Assistant Manager will identify and assess training needs, develop training plans, and deliver training programs for new hires and existing employees. They will also monitor training effectiveness and collaborate with operational teams to ensure training needs are met.