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Assistant Manager, Property Services (Residential) at Hysan Development Company Limited

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Property Management, Hospitality, Problem Solving, Budget Management, Relationship Building, Sustainability Initiatives, Recreational Program Planning, Service Procedures, Policy Development, Operational Management, Tenant Satisfaction, Cantonese, Putonghua, English

Industry

Real Estate

Description

Job Purpose • To manage and monitor the implementation of service delivery to tenants and daily operations.• To ensure the smooth running of the first-class management system of the assigned building and drive improvement whenever necessary.• This position requires strong customer-facing and communication skills. Key Responsibilities • Responsible for the daily operations of the apartment and residential complex to ensure the comfort, safety, and satisfaction of our tenants. • Take ownership of operation and tenant matters and follow up problems through to resolution.• Develop and adhere to service procedures, policies and standards.• Plan, organize and execute recreational programs and activities for the tenants.• Ensure customers are satisfied and provide suggestions for customer service enhancement.• Build and continuously strengthen good relationships with tenants.• Implement sustainability and building efficiency initiatives.• Adhere to and manage the approved budget.• Perform any other duties as assigned by the Seniors. Skills, Qualifications and Experience Requirements • University graduate with related property management or hospitality qualification or equivalent.• Minimum 5 years' management experience in property management, hosptiality or service apartment of which at least 3 years must be at management level.• Able to work under pressure and meet deadlines.• Proficiency in both spoken and written English, Chinese, Cantonese, and Putonghua.

Responsibilities

Manage daily operations of the residential complex to ensure tenant comfort and satisfaction. Develop service procedures and enhance customer service while adhering to the approved budget.