Assistant Manager Quality Assurance at Manulife

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality assurance, Team management, Performance management, SLA management, Capacity planning, Resource planning, Business reporting, Stakeholder management, Audit compliance, Coaching, Policy administration, Presentation skills, Business writing, Strategic planning

Industry

Insurance

Description

We’re looking for an Assistant Manager-Quality Assurance to join our Quality team at MBPS. In this role, you are responsible for the day-to-day operations of the Quality Assurance team according to the scope of work and service level requirements. Duties include hiring, managing performance and developing strategic approaches to act on any identified needs. Aside from providing support, motivation, coaching and development to direct reports, this role also evaluates and implements company policies and procedures. Key Responsibilities: Manage the team’s day-to-day operation to ensure that QA SLA’s are met Manage capacity and resource plans Review team and individual performances and create development and corrective action plans Review, collect, and summarize business reports Maintains a strong working relationship with BU stakeholders Ensure audit CAP requirements are met Qualifications: High School/Senior High/Vocational Course/1-year completed in a Bachelor's program with relevant work experience of at least 2 years; Bachelor's Degree holders are welcome to apply Experience: At least one to two years of relevant experience Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Minimum Skills to Hire/Must Haves: Must have at least one year tenure in their current position Have proven record of solid job performance Should not have any attendance issues or disciplinary action in the past 12 months Must meet job expectations and pass all performance metrics in their current unit Have shown commitment to continuous learning - completion of any skills development training (Presentation skills, Business Writing, etc) Have demonstrated high interest and passion for quality assurance improvement in current / previous teams Nice to have: significant work experience in the area of Policy Admin Services Quality Assurance and/or supervisory experience When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.

Responsibilities

The Assistant Manager is responsible for the day-to-day operations of the Quality Assurance team, ensuring service level agreements are met and performance standards are maintained. They will also manage capacity planning, provide coaching to direct reports, and ensure compliance with audit requirements.