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Assistant Manager, Quality Assurance at NTUC INCOME INSURANCE COOPERATIVE LIMITED

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Automation, Sales Governance, Quality Assurance, Risk Management, Compliance, Sales Advisory, Supervisory Frameworks, Performance Management, Digitisation, Needs Analysis, Product Suitability, Auditability, Stakeholder Management, Coaching Frameworks, Data Analysis, Workflow Design

Industry

Insurance

Description

Key Responsibilities: Process & System Automation * Lead development, automation, and ongoing maintenance of sales governance systems and workflows. * Drive digitisation to improve efficiency, transparency, and auditability of sales governance activities in Sales Advisory Process, Sales Supervision & Validation and ongoing development of sales representatives and supervisors * Partner with Sales, Risk, Compliance, Training, and Technology teams to ensure alignment and effective execution. Sales Advisory Process * Design and govern end‑to‑end sales advisory processes, including needs analysis, product suitability, disclosures, and documentation. * Ensure consistent implementation of advisory standards across all sales channels through the sales advisory tool Sales Supervision & Validation * Support in the development supervisory and validation frameworks, including quality assurance and post‑sales reviews. * Monitor and analyse sales conduct trends to identify gaps and drive continuous improvement. Coaching & Sales Capability * Support in automating the governance standards for coaching, performance management, and ongoing development of sales representatives and supervisors * Embed structured coaching frameworks and track effectiveness through defined metrics and tools in development of the tool.

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Responsibilities

Lead the development and automation of sales governance systems to improve efficiency, transparency, and auditability. Design and govern end-to-end sales advisory processes and supervisory frameworks to ensure consistent application of standards.