Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Assistant Manager - Quality Excellence at EXL Talent Acquisition Team

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Transaction Monitoring, Call Monitoring, Productivity Improvement, Client Interaction, Compliance, Process Metrics, Performance Reporting, Lean Six Sigma, Root Cause Analysis, Dashboard Creation, Escalation Handling, Calibration, Variance Reporting, Employee Engagement, Leadership

Industry

Business Consulting and Services

Description

Essential Functions: * Meeting the SLA Targets * Team management and Transaction/Call Monitoring * Productivity Improvement and Employee engagement * Client interaction, if required at supervisory level * Ensure compliance with internal policies and procedures, external regulations and information security standards * Driving Quality initiatives in the process to attain measurable positive results * Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis * Ensuring accuracy of performance reports and compliance to internal control requirements * Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams * Establish an environment and work style that promotes the concept of teamwork and professional development * Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed * Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level

Responsibilities

Lead and support the Quality Excellence team to meet SLA targets and drive process improvement initiatives. Responsible for monitoring transactions, maintaining performance metrics, and ensuring compliance with internal and external standards.