Assistant Manager at RBM Partners LLC

Hazelwood, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

24.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leasing Administration, Resident Retention, Collections Management, Fair Housing Compliance, AppFolio, CRM Proficiency, MS Office, Customer Service, Problem Solving, Organization, Reporting, Property Management, Lease Execution, Resident Relations, Accounting, Vendor Coordination

Industry

Real Estate

Description

Assistant Community Manager Who we are: At RBM, we believe great communities are built by great teams. We work together, do the right thing, and take pride in delivering work that residents, partners, and teammates can rely on. Every day we look for ways to improve, support each other, and create places people are proud to call home. Purpose of the Role Support the Community Manager in achieving occupancy, revenue, and resident satisfaction goals by owning daily leasing administration, renewals, collections, and reporting, while coordinating tightly with maintenance and leasing to deliver a consistent, policy compliant resident experience. Primary Responsibilities * Leasing & Move in Execution — Process applications, verify screening criteria, prepare compliant leases, and coordinate move ins. * Renewals & Retention — Lead renewal offers, follow-ups, and resident engagement activities to protect occupancy and NOI. * Collections & Accounting — Record payments, manage delinquencies per policy, and produce accurate rent rolls and deposit accounting. * Resident Relations — Respond to inquiries and service requests professionally; ensure timely resolution or escalation. * Property Readiness Coordination — Partner with maintenance for inspection schedules, make‑ready status, and tour path readiness. * Reporting & Compliance — Maintain accurate records in AppFolio/CRM and deliver required weekly/monthly reports * Office Operations & Team Support — Support CM with office organization, vendor paperwork, notices, and policy enforcement. Key Performance Metrics Occupancy & Leasing * Lead-to-Lease Conversion (assists/co-handles): ≥45% for qualified, toured prospects. * Application Cycle Time: Complete file & submit for approval ≤ 24 hours after receiving all docs. * Move In Readiness: 0 life safety or major habitability defects at moving in for ACM owned files. Renewals & Revenue * On Time Renewal Offers: 100% sent ≥60 days before lease end (or property standard). * Renewal Capture Rate: Meet CM set monthly target; document retention actions on ≥95% of expiring households. * Delinquency Control: Maintain delinquency at/below monthly target; 100% policy timed notices. Service & Compliance * Resident Response Time: First response ≤1 business hours for email/web; callbacks ≤30 minutes during office hours. * File Accuracy: ≈100% compliant lease files (no missing initials/signatures; correct rates/terms). * Online Reputation:

Responsibilities

Support the Community Manager in achieving occupancy and revenue goals by managing leasing administration, renewals, and collections. Coordinate with maintenance and leasing teams to ensure a policy-compliant resident experience and property readiness.