Assistant Manager Regional Support, MSF at HSBC Securities Services Luxembourg

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Complaint Management, Lead Management, Data Management, Financial Processing, KYC Compliance, Team Collaboration, Operational Effectiveness, Sales Reporting, Service Delivery, Audit Compliance, Training, Risk Management, Product Knowledge, Stakeholder Engagement, Process Improvement

Industry

Financial Services

Description

Some careers open more doors than others.If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Role Purpose Provide support to CEP/Premier/Mortgages sales teams in tracking portfolio, lead management & BAU activities Support on resolving queries /complaints and liaise with the central teams to ensure resolution Principal Accountabilities Financial Facilitate the acquisition team enabling them to achieve targets- Assisting in acquiring processing of opening NTB ( Premier , Advance ) , Cards, PIL & HML HML File processing, Credit Card processing File and form checking for Account Opening Lead Management for CEP CSO, Mortgage DSF, PCM- Assigning and tracking leads, ensuring proper closure in CRMS with apt narration MI Management- MI agreement tracker to be properly maintained Maintaining Daily Report, Sales reports ( YTD / MTD )– Mortgage DSF Maintaining Daily Sales Call Data – PWM , CEP , HML , WSMs, Recruitment Tracker Maintaining data for TPMI Agreements Customers / Stakeholders Ensure a consistently high level of product and service delivery for relevant customer/sales touch points Develop and maintain good customer relations and ensure effective service delivery Extend support towards reduction in KYC errors, discrepancies Complaint Management- ensuring e-helpline update, closure of complaints before TAT Service Management-IWPs/DC pin/statements not received, request for personal detail change, request for bank details etc. CEP code maintenance, PF reversal requests Monitoring requests for Salary processing done through payments, processing of other ad hoc payments like bonus, incentives etc. AOF checking and maintaining, ensuring proper completeness of forms Compliance with Audit requirements- KYC & NON KYC error rates

Responsibilities

The Assistant Manager Regional Support will provide support to sales teams in tracking portfolios, lead management, and resolving queries. They will ensure high levels of service delivery and compliance with audit requirements.