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Assistant Manager, Relationship Management at Hysan Development Company Limited

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Sales, Customer Service, Communication, Interpersonal Skills, Detail-Oriented, Proactive, Market Trends, Luxury Retail, Team Player, Personalized Services, Cross-Selling, Up-Selling, Foot Traffic, Event RSVP, Customer Needs

Industry

Real Estate

Description

Job Purpose Build strong relationship with members to uplift overall customer journey Proactively communicate with members to understand their needs, initiate shopping appointment with them to drive foot traffic and sales conversion Key Responsibilities Build and maintain good relationships with our members to provide better shopping experience Communicate regularly with members and tenants, and make recommendation to management, ultimately drive higher member satisfaction Work closely with tenants to drive number of shopping appointment and event rsvp Provide personalized services and customer care, understand customer needs to enhance members’ loyalty and identify opportunities for cross-selling and up-selling to generate sales Actively promote new tenants, merchandise, experiences, promotions and CRM initiatives to members Skills, Qualifications and Experience Requirements Diploma holder or above with at least 5 year sales or customer service experience focusing on front line customer interaction, preferably in luxury retail or private clubs serving high-end customers Excellent service attitude and a strong customer-oriented mindset A team player, detail-oriented, with good communication and interpersonal skills Proactive, responsive to changing customer needs, and with a can-do attitude Familiar with the latest market trends in the luxury retail industries Good in PC skills Good in spoken and written English and Chinese

Responsibilities

The Assistant Manager, Relationship Management is responsible for building and maintaining strong relationships with members to enhance their shopping experience. This includes proactive communication to understand member needs and driving sales through appointments and events.