Assistant Manager Reservation at Accor

Visakhapatnam, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservation Management Systems, Property Management Software, Distribution Channels, Rate Management, Yield Management, Data Entry, Data Analysis, Guest Communication, Complaint Resolution, Multitasking, Time Management, Organizational Skills, Problem-Solving, Microsoft Office, English Communication, Upselling

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We're looking for a detail-oriented and customer-focused Assistant Manager Reservation to join our dynamic hospitality team in Visakhapatnam, India. In this role, you'll play a crucial part in managing our reservations operations while supporting our team to deliver exceptional guest experiences. You'll work collaboratively across departments, optimize our revenue performance, and ensure seamless booking operations that drive our business forward. Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations across all platforms Monitor room availability, rates, and inventory in real-time across all distribution channels Apply rate codes, packages, and promotions correctly while maintaining pricing strategy compliance Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams to ensure operational efficiency Handle complex reservations, VIP bookings, and group allocations with professionalism and attention to detail Assist in training, coaching, and motivating reservation staff to maintain high performance standards Monitor staff adherence to standard operating procedures and prepare duty rosters to support manpower planning Act as department-in-charge in the absence of the Reservations Manager Support revenue optimization initiatives by upselling rooms and services to guests Track pick-up reports, forecasts, and booking trends to inform strategic decisions Analyze reservation data and prepare comprehensive reports for management review Handle guest queries, complaints, and special requests with empathy and professionalism Maintain accurate guest profiles and ensure data integrity within reservation systems Prepare daily, weekly, and monthly reservation reports with analytical insights Ensure compliance with audit, payment, and cancellation policies Maintain departmental records, logs, and documentation in an organized manner Qualifications **Required Skills & Competencies:** Proficiency with reservation management systems and hotel property management software Strong knowledge of distribution channels, rate management, and yield management principles Excellent data entry skills with a commitment to accuracy and attention to detail Proven ability to analyze reservation data and prepare meaningful reports Outstanding guest communication and complaint resolution skills Demonstrated multitasking ability in a fast-paced environment Strong time management and organizational skills Problem-solving mindset with a collaborative approach Proficiency in Microsoft Office applications Fluent English communication skills (written and verbal) **Required Experience:** Minimum 2-3 years of experience in hotel reservations operations Proven experience in a supervisory or assistant manager capacity within hospitality Demonstrated experience managing reservation teams or staff Background in guest service delivery within the hospitality industry **Preferred Qualifications:** Hospitality management certification or diploma Experience with revenue management and pricing strategies Knowledge of hotel operations and front office procedures Familiarity with multiple reservation platforms and global distribution systems Experience in a luxury or upscale hotel environment **Personal Attributes:** Professional demeanor with a friendly and approachable communication style Enthusiastic attitude toward continuous learning and professional development Strong interpersonal and conflict resolution abilities Resilient and adaptable to changing business needs Transparent and ethical approach to work Inclusive mindset that values diverse perspectives Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

This role involves overseeing daily reservation operations, ensuring accurate handling of bookings, monitoring availability and rates across all channels, and coordinating with various hotel departments for operational efficiency. The Assistant Manager will also assist in training staff, acting as department-in-charge when needed, and supporting revenue optimization through upselling.