Assistant Manager - Reservations at Accor

Udaipur, Rajasthan, India -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Customer Service, Team Supervision, Revenue Optimization, Data Analysis, Complaint Handling, Training, Coaching, Microsoft Office, Opera, Booking Systems, Hospitality, Luxury Hotels, SOP Adherence, Inventory Management, Guest Profiles

Industry

Hospitality

Description

Company Description Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Operational Duties Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations Monitor room availability, rates, and inventory across all distribution channels Ensure correct application of rate codes, packages, and promotions Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams Handle complex reservations, VIP bookings, and group allocations Team Supervision Assist in training, coaching, and motivating reservation staff Monitor staff performance and ensure adherence to SOPs Prepare duty rosters and support manpower planning Revenue & Yield Support Support revenue optimization by upselling rooms and services Ensure compliance with pricing strategies and revenue policies Track pick-up reports, forecasts, and booking trends Assist in analyzing reservation data and preparing reports Guest Service & Quality Handle guest queries, complaints, and special requests professionally Ensure high standards of service and brand compliance Maintain guest profiles and ensure accurate data entry in the system Administrative Responsibilities Prepare daily, weekly, and monthly reservation reports Maintain records, logs, and departmental documentation Ensure compliance with audit, payment, and cancellation policies Qualifications • Degree/ Diploma in Hotel Management • Working Knowledge of Opera, Microsoft Office. • At least 1 year of experience at the same level. • Luxury Hotels & Resorts experience required. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Assistant Manager - Reservations will oversee daily reservations operations, ensuring accurate handling of bookings and coordinating with various teams. They will also handle complex reservations and support revenue optimization through upselling.