ABOUT MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

• Assist in leading and mentoring the mortgage servicing team, fostering a culture of accountability, innovation, and excellence.
• Develop and implement process improvements to enhance efficiency, reduce risk, and improve the member experience.
• Stay informed on industry trends and emerging best practices to position MCU as a leader in mortgage servicing.
• Partner with senior management to align mortgage servicing operations with organizational goals and regulatory expectations.
• Ensure mortgage servicing operations comply with all applicable NCUA and NY DFS regulations, as well as federal and state laws such as RESPA, TILA, and CFPB guidelines.
• Oversee escrow analysis, payment processing, investor reporting, and support loss mitigation, and default servicing.
• Monitor servicing activities to ensure accuracy, timeliness, and adherence to internal policies and regulatory requirements.
• Work closely with auditors and regulatory agencies during examinations, ensuring timely responses and corrective action plans when necessary.
• Ensure timely resolution of member inquiries and escalations, maintaining a high level of service quality.
• Collaborate with internal teams to improve digital mortgage servicing solutions, enhancing member accessibility and convenience.
• Identify training opportunities and develop staff to strengthen expertise in servicing processes and complianc