ASSISTANT MANAGER, RETAIL at Goodwill Industries of Arkansas

Fayetteville, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

21.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Staff Supervision, Cash Handling, Inventory Management, Loss Prevention, Communication, Mathematics, Housekeeping, Sales Reporting, Motivation, Problem Solving, Time Management, Team Leadership, Record Keeping, Safety Procedures, Training

Industry

Philanthropic Fundraising Services

Description

Job Details Level: Experienced Job Location: 5213 Fayetteville College - Fayetteville, AR Position Type: Full Time Salary Range: $21.00 Hourly Job Shift: Any ASSISTANT MANAGER, RETAIL GENERAL DESCRIPTION OF POSITION Responsible for the operation of the store in the Manager's absence including maintaining the store and employees, handling banking, customer/donor inquiries and complaints. To assist the store manager with the day-to-day store operations and store performance to meet or exceed budget while operating in compliance with company standards, policies and procedures. Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Supervises staff, giving them oral and written communications regarding work performance as necessary. May assist with interviewing applicants and conducting workplace orientations for new hires as needed. Ensures that all personnel files are maintained in a secure manner. 2. Ensures proper customer service to all donors and customers. Assists in developing additional donors for the store. 3. Motivates employees to reach production guidelines. 4. Monitors and controls the receiving, pricing, displaying and selling of store merchandise within price ranges established by Goodwill management. Adequately stocks and maintains interior and exterior of the store in an attractive manner. 5. Balances cash register receipts, prepares daily bank deposits and maintains records of store transactions for each business day as scheduled. Make bank deposits as needed. Bank deposits must be made alone in your personal vehicle or a company vehicle. 6. Uses cash register to total sales, accepts payments and authorizes voids, returns, exchanges and credit for merchandise. 7. Ensures the proper rotation of all store merchandise. 8. Manages store's loss control by watching customers and employees and reporting suspicious activity to the Loss Prevention Director. Ensures that items are not given away without authorization. 9. Initiates and completes personnel and payroll records in a timely manner as well as other paperwork required in the day-to-day operations of the store, in the absence of the store manager. 10.Ensures a clean and safe environment in the store, processing area and/or donation center by practicing good housekeeping practices or delegating those tasks to store employees. 11.Ensures that correct sales reports are submitted on a daily basis, as directed by the manager. 12.Keeps employees' daily attendance records and forwards employees' requests for absences and vacations to the VP of Donated Goods, in the absence of the manager. 13. Ensures the store is open and operational during designated hours of operation. 14. Observes safety procedures and personnel policies and ensures compliance by employees, community service workers, volunteers and trainees. 15. Acts as a positive role model for employees, trainees and customers in all respects of professional development. 16. Perform any other related duties as required or assigned. Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training, or equivalent combination of education and experience. COMMUNICATION SKILLS Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Valid driver's license. PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS Not indicated. SOFTWARE SKILLS REQUIRED Intermediate: 10-Key Basic: Accounting ADDITIONAL INFORMATION May involve occasional travel within the state of Arkansas. Frequent physical exertion and exposure to unfit donated goods.

Responsibilities

The Assistant Manager is responsible for the operation of the store in the Manager's absence, including maintaining the store and employees, handling banking, and addressing customer inquiries and complaints. The role also involves assisting the store manager with day-to-day operations to meet or exceed budget while ensuring compliance with company standards.