Assistant Manager, Retail Support at Frasers Group

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Problem-Solving Skills, Interpersonal Skills, Communication Skills, Retail Operations, Team Management, Customer Feedback Monitoring, Employee Engagement, Performance Improvement, Stock Management, Promotions Coordination, HR Management, Creative Problem-Solving, Decision Making, Stress Management, Sports Knowledge

Industry

Retail

Description

Company Description Sports Direct is part of Frasers Group, a leading UK-based retail group with a portfolio of internationally recognised brands in sports, lifestyle, and fashion. Sports Direct Malaysia is currently looking for Assistant Manager, Retail Support to join our growing team. Sports Direct Malaysia currently operates a total of 40 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing). Job Description Maintain and upkeep weekly and monthly reports related to stock take, people movement, goods return, promotion discounts and usage, etc. Liaise and work closely with the IT team to ensure all system, software and electronic devices for the shops operations are well maintained in good working conditions. Ensure stocks in each shop are sufficient to support the daily sales activities. Solve operational issues along with the Area Managers and Operations Manager. Support during shop revamps or refit or renovations when necessary. Communicate with all levels within the department to ensure all SOPs are comply and smooth operations. Monitor customer feedbacks on shopping experiences and act accordingly. Liaise with operations team for employee engagement and performance maintenance and improvement. Introduce and maintain policies within the department to improve overall team performance. Liaise with Commercial and Warehouse teams to ensure products supply to each shop are as according to the sales trends and popularity. Liaise with Marketing team for promotions, partnership and discounts programs. Monitor retail employees HR related matters. Identify talents within the department for career growth and prepare for Company’s expansion plan. Any other ad-hoc project as requested by the Management from time to time. Qualifications Minimum 2-4 years of experience in retail operations or support functions. Experience in a supervisory or assistant management role preferred. Strong organizational and problem-solving skills. Well-verse with sports / apparel retails operations and management Creative problem-solving and logic decision making skills. Strong interpersonal and communication skills Able to work in fast-paced environment and able to manage stress effectively. Additional Information An OPPORTUNITY like this at Frasers Group is for the FEARLESS! The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles, you will: THINK WITHOUT LIMITS, and take the team with you! BE RELEVANT, to our people, to partners, and to the planet! OWN IT, and back yourself!

Responsibilities

The Assistant Manager, Retail Support will maintain reports related to stock, people movement, and promotions while ensuring operational efficiency across retail stores. They will also liaise with various teams to support shop operations and enhance customer experiences.