Assistant Manager Rides (3rd Shift) at NBCUniversal

Universal City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

105000.0

Posted On

27 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Operations, Leadership, Problem Solving, Team Coordination, Safety Standards, Documentation, Cross-Functional Collaboration, Labor Management, Training, Mentorship, Communication, Time Management, Attention to Detail, Theme Park Operations, Union Environments, Proactive Mindset

Industry

Entertainment Providers

Description

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025. Job Description As the Assistant Manager, Technical Services (Rides), you’ll play a key role in executing the technical operations strategy for our rides and attractions. This position focuses on optimizing labor, coordinating technical teams, and ensuring our attractions are maintained to the highest standards of safety, quality, and guest experience. You’ll provide hands-on leadership and technical expertise across a wide range of systems—including Audio, Special Effects, Projection, Lighting, Set/Scenic, Props, Show Action Equipment, Animated Figures, Ride Mechanical Systems, Ride Control, and Show Control Systems. Lead and coordinate daily technical operations to ensure all rides and attractions are show-ready and open on time. Assign and support technicians in the setup, maintenance, and repair of ride and show systems. Conduct regular shift meetings to align teams on priorities, safety, and performance expectations. Provide mentorship and technical guidance to technicians, fostering a collaborative and motivated team culture. Lead with integrity and accountability, setting clear expectations and providing consistent support to technicians. Address performance issues constructively and professionally, including coaching and disciplinary actions when necessary, to foster a respectful and high-performing team environment. Respond to major ride issues promptly, escalate when necessary, and drive resolution through root cause analysis and corrective action. Ensure all documentation is completed accurately and on time (e.g., Work Orders, Compliance Reports, Payroll Approvals, Safety Logs). Collaborate with cross-functional teams, vendors, and contractors to support maintenance and project work. Partner with senior leadership to communicate system status, risks, and engineering quality. Monitor labor utilization and manage scheduling, overtime, and compliance with labor agreements. Support workforce development through training, recognition, and performance feedback. Uphold company policies and model a positive, solutions-oriented approach in all interactions. Work an overnight, on-site schedule to support technical operations during non-operational hours. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary Range: $75,000-105,000 Qualifications Bachelor’s degree in Engineering, Business, or a related field—or equivalent experience. 5–7 years of technical/trade experience in a relevant field. 3–5 years of leadership or operations management experience. Strong organizational, leadership, and problem-solving skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Willingness to work flexible hours, including weekends and holidays, as needed. Willingness to work overnight shifts and be physically present on-site as required. Preferred Attributes Excellent communication and interpersonal skills. Proven ability to lead teams and work across departments. Strong time management and multitasking abilities. Experience in theme park operations or similar environments. Familiarity with union environments and collective bargaining agreements. Self-starter with a proactive mindset and attention to detail. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Responsibilities

The Assistant Manager will execute the technical operations strategy for rides and attractions, ensuring they are maintained to the highest standards. This role involves leading technical teams, optimizing labor, and addressing ride issues promptly.