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Assistant Manager at Rocky's Ace Hardware

North Andover, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail operations, Customer service, Team leadership, Inventory management, Staff training, Merchandising, Conflict resolution, Store maintenance, Sales goal achievement, Safety compliance, Policy enforcement, Productivity management

Industry

Retail

Description

Position Summary: The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of Helpful customer service, and direct those projects and responsibilities assigned and delegated by the Store Manager. Essential Duties: Open and close the store Safety and security, as assigned Knowledge of overall store policies, procedures and goals Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager Oversee the tasks assigned and delegated to the various store team members Training of store personnel Supervise in store personnel to insure optimum performance and amazing customer service Assist in maintaining an accurate Inventory General housekeeping, and be able keep the store in a safe condition for Team members and Customers. Shop the competition monthly Participate and sometimes lead the monthly store meetings Oversee inventory order placement Oversee inventory receiving and store stocking Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels Maintain a safe working condition of store equipment and fixtures Set a positive example by following company procedures Develop promotions to increase store traffic. Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor Resolve customer claims and complaints in a manner that is timely, courteous and discreet Authorize refunds in a manner that is consistent with company policy Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner Attend and assist with mandatory monthly store meetings Other responsibilities as assigned by the store manager. #Rockyssince1926MGR

Responsibilities

The Assistant Manager oversees daily retail operations, including inventory management, store maintenance, and staff supervision. They are responsible for achieving sales goals, ensuring excellent customer service, and maintaining store safety standards.