ASSISTANT MANAGER

Pimlico, London, SW1
How would you like to be part of a team whose ambition is to become London‘s answer to sustainable fashion, whilst also making a difference to the lives of those facing life-limiting illnesses in the community?

ABOUT US

Founded in 1891, Royal Trinity Hospice is the oldest hospice in the United Kingdom. Over 100 years later, we provide specialist palliative and end of life care for around 2,500 people every year, enabling each of them to make the very best of every moment.
Our shops are a vital part of our organisation as we strive to become London’s answer to sustainable fashion, helping to save over 300 tonnes of goods from landfill every year.
We are now looking for an Assistant Manager to join the team in our shop in Pimlico on a permanent, part-time basis, working 22.5 hours per week.

As an Assistant Manager, you will support the day-to-day operations of our Pimlico shop, helping to deliver an exceptional customer experience while driving income for Royal Trinity Hospice.
Specifically, you will support the Shop Manager in delivering sales and profit targets, maintaining high presentation standards and encouraging local donations to maximise stock availability and Gift Aid conversions.
You will also supervise and motivate volunteers, ensure effective merchandising and pricing of donated goods, and uphold excellent customer care standards. In the Shop Manager’s absence, you will lead the shop and oversee banking, returns and daily operations.
Additionally, you will:
- Assist in the recruitment, training and development of volunteers and paid staff
- Monitor and manage stock levels to reduce loss and drive sales
- Uphold cash handling and financial procedures
- Undertake daily reconciliations and weekly reporting
- Promote health and safety compliance across all areas of the shop