ABOUT THE ROLE

• Serving food and drink in a timely manner with excelling guest service
• Dealing with any guest issues, queries or complaints
• Organising and running events at the Deer House Pub and outdoor swimming pool
• Assisting the Deer House Manager with the running of the Deer House Pub and taking charge in the absence of the Deer House Manager
• Organising team schedules, handling staff issues and authorising vacation annual and sick leave
• Evaluating employee performance and providing training and guidance as needed
• Managing various department-specific initiatives and ensuring that these are completed within the scope, time and budget
• Ensuring that employees follow company policies, as well as health and safety regulations
• Ensuring a high and consistent standard of customer service
• Initiating and driving marketing efforts and informing guests and employees about promotions
• General upkeep of the business following opening and closing procedures to the highest of their ability.