Assistant Manager Sales Operations at Delivery Hero

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Performance Management, SLA Delivery, Onboarding Operations, Quality Assurance, Inventory Management, Administrative Support, Process Improvement, SOP Standardization, Cross-functional Alignment, Analytical Skills, Problem-Solving, High-Volume Operations

Industry

technology;Information and Internet

Description

Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Role Summary The Assistant Manager Sales Operations oversees all operational workflows that support partner onboarding, go-live readiness, inventory management, and administrative account processes. The role ensures smooth execution, high-quality service delivery, and strong collaboration with Sales, Inside Sales, and Account Management teams. Key Responsibilities Team Leadership Lead and develop four core teams: Onboarding, Restaurant Operations, Inventory Management and Admin Account Managers. Manage performance, KPIs, and SLA delivery across all regions. Onboarding Operations Ensure fast and accurate activation of new partners. Oversee training, credentials creation, tablet delivery, technical support, switches, and merges. Restaurant Operations Guarantee flawless partner go-live through QA calls, menu/content verification, test orders, and training validation. Improve NPS and activation quality. Inventory Management Manage tablet and SIM card stock, allocation, contracts, and GSM invoices. Oversee end-of-deal collection and reduce faulty stock issues. Admin Account Management Oversee administrative requests: replacements, terminations, new contracts, annexes, bank updates Support Account Managers teams with accurate and timely backend operations. Operational Excellence Standardize SOPs and centralize processes across markets. Lead improvement projects on vendor incubation, reachability, churn validation, price disparity Ensure strong cross-functional alignment with logistics, finance, sales, and training. Requirements 5+ years of experience in Sales Ops, Vendor Ops, or similar. Strong people management skills with experience leading large teams. Excellent analytical, problem-solving, and process improvement capabilities. Ability to manage high-volume operations in a fast-paced environment.

Responsibilities

The Assistant Manager Sales Operations leads four core teams responsible for partner onboarding, restaurant operations, inventory management, and administrative account processes. This role ensures smooth execution, high-quality service delivery, and strong collaboration across Sales, Inside Sales, and Account Management teams.