Assistant Manager, Sales - Personal Shopping at Holt Renfrew

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

69000.0

Posted On

19 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Supervision, Luxury Sales, Customer Service, Staff Coaching, Client Relationship Management, Recruitment, Performance Management, Merchandising, Microsoft Office Suite, Interpersonal Communication, Conflict Resolution, Operational Awareness

Industry

Retail

Description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Assistant Manager, Sales - Personal Shopping The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service. Specific responsibilities include (but are not limited to) the following: Provide sales floor supervision by spending the majority of the time on the selling floor Coach and train associates to maintain luxury standards and achieve customer service targets Resolves customer issues and/or complaints and keeps manager informed Makes recommendations on changes and/or solutions to enhance customer sales and service standards Actively participate as a training facilitator for sales and service programs and other company training programs as required Assist in the launch and maintenance of selling tools and sales and service programs Assists associates in developing, maintaining and growing an active store client base and strong customer relationships Participates in the recruitment and selection of associates Assigns work and assignments to associates as required Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues Provides input into associate performance assessments and appraisals, performance improvement plans Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives Maintain high standards of merchandise presentation at all times Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required Model leadership behaviours that promote a culture of open communication, employee development and trust Maintain all Health & Safety practices to code Perform other duties as assigned Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: 1-3 years supervisory experience with accountability for sales and service Proven track record of exceeding sales and profit targets Is adaptable and comfortable with change Retail selling experience in a luxury environment preferred Confident and effective communication (written & verbal) and interpersonal skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Entrepreneurial spirit The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. Hiring Range / Échelle salariale à l’embauche : $57,000.00 - $69,000.00 / 57.000,00$ - 69.000,00$ (per year / par an) Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.

Responsibilities

Provide day-to-day supervision and coaching to sales associates to maintain luxury service standards and achieve financial targets. Manage customer issues, oversee merchandise presentation, and assist in the recruitment and performance appraisal of the team.