Assistant Manager, Service Development & Delivery at Sisal

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Critical Thinking, Problem-Solving Skills, Interpersonal Skills, Communication Skills, Team Player, Stakeholder Management, Self-Motivated, Project Management, Agile Methodology, Lean Six Sigma

Industry

Entertainment Providers

Description

Job Description Enhancing the overall customer experience for our service lines, with the ultimate goal of increasing customer satisfaction and loyalty. This person will be deeply involved in identifying gaps, and being part of projects and initiatives to bring about improvements to our service offerings. Responsibilities Customer Experience Data Analysis Develop and update customer journey maps by helping to gather and organize data across various touchpoints Analyze and synthesize customer feedback from surveys, support tickets, and internal departments to identify trends and pain points Prepare reports and presentations that summarize findings and propose potential solutions Collect and Analyse data across touchpoint and new initiatives to analyse customers behavior and trends, identifying potential gaps to be addressed Project Coordination & Implementation Assist in the creation and documentation of project charters for new features and enhancements Coordinate across cross-functional teams like Tech, Operations, and Sales to ensure project tasks are on track Testing of new enhancements and features to ensure operational readiness Support the manager in managing project timelines and tracking progress Assist in conducting and providing materials for training sessions on new features for internal teams Go-to-Market initiatives: Draft content for internal and external communications about service enhancements Assist in the execution of marketing campaigns by coordinating with the Marketing and Sales teams Support day-to-day product operations, including gathering information for pricing updates and tracking revenue data Requirements Minimum of 2 years’ experience Analytical, critical thinker and problem-solving skills Good interpersonal and communication skills Team player, Stakeholder management and self-motivated Knowledge of project management methodologies (Agile, Lean Six Sigma would be a plus) For over 165 years, Singapore Post (SingPost) as the country's postal service provider, has been delivering trusted and reliable services to homes and businesses in Singapore. SingPost is a leading postal and eCommerce logistics provider in Asia Pacific. The portfolio of businesses spans from national and international postal services to warehousing and fulfilment, international freight forwarding and last mile delivery, serving customers in more than 220 global destinations. Headquartered in Singapore, SingPost has over 4,900 employees, with offices in 14 markets worldwide. Since its inception in 1858, the Group has evolved and innovated to bring about best-in-class integrated logistics solutions and services, making every delivery count for people and planet. To find out more about SingPost, please visit www.singpost.com

Responsibilities

The Assistant Manager will enhance the overall customer experience by identifying gaps and participating in projects to improve service offerings. Responsibilities include customer experience data analysis, project coordination, and supporting go-to-market initiatives.