Assistant Manager, Service Sales at Rolls-Royce

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Business Development, Customer Relationship Management, Negotiation, Presentation Skills, Communication, Interpersonal Skills, Customer-Oriented Mindset, Market Expansion, Strategic Pricing, Contract Negotiation, Problem Solving, Team Collaboration, Account Management, Performance Management, Technical Services

Industry

Industrial Machinery Manufacturing

Description

Job Description Location: Tukang, Singapore (West) Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered. Why join Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. Position Summary The Assistant Manager, Service Sales is responsible for driving service sales and business development for mtu applications within the assigned portfolio. The role focuses on developing business by maintaining existing customers, acquiring new customers, and penetrating new market segments. The position also requires managing both internal and external customer relationships to ensure customer satisfaction and contribute to business growth. What you will be doing: Sales & Business Development Plan, monitor and report application business performance, including service sales contribution towards Aftermarket & Technical Services (ATS) goals. Proactively sell mtu service products to end users and governmental customers, following the route-to-market strategy. Grow service business revenue through customer retention, upselling, and market expansion. Develop and sustain strong relationships with customers, distributors, and key accounts to drive business success. Support network development and continuous improvement of service business capabilities. Customer & Market Management Provide accurate and timely service, customer, and market information to relevant internal stakeholders. Ensure customer satisfaction by managing expectations, handling escalations, and resolving issues effectively. Conduct customer visits, business reviews, and performance discussions to strengthen partnerships. Commercial Management Achieve incoming orders and revenue targets. Maximise profitability through strategic pricing and effective contract negotiation. Ensure quotes are prepared in accordance with applicable regulations and submitted on time. Implement approved sales strategies and initiatives within the assigned territory. Key Account Management Lead account planning and relationship management for strategic customers. Identify business opportunities within key accounts and ensure service excellence to maintain long-term relationships. Other Responsibilities Participate in continuous improvement initiatives and share best practices. Undertake special assignments as delegated by the line manager. Position requirements: Education Degree or Diploma in Engineering, Business Administration, Marine, or related discipline (or equivalent qualification). Experience Minimum 8 years of experience in sales or service within the marine or industrial sectors. Experience working with governmental agencies is a plus. Strong track record in customer relationship management and service sales performance. Skills & Competencies Strong communication, interpersonal, negotiation, and presentation skills. Customer-oriented mindset with a proactive and collaborative approach. Good command of both written and spoken English and Chinese. Ability to work effectively in a challenging and dynamic environment. Willingness to travel for business as required. About mtu Power Systems Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide. Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. Relocation assistance is not available for this position. Type of Contract Permanent Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs.

Responsibilities

The Assistant Manager, Service Sales is responsible for driving service sales and business development for mtu applications. This includes maintaining existing customers, acquiring new customers, and managing customer relationships to ensure satisfaction and contribute to business growth.