Assistant Manager - Shops at Missouri Star Quilt

Hamilton, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management Skills, Customer Service, Sales, Employee Coaching, Inventory Management, Training, POS Systems, Conflict Resolution, Time Management, Merchandising, Communication Skills, Organizational Skills, Leadership, Initiative, Problem Solving, Team Collaboration

Industry

Retail

Description

Retail Assistant Manager REPORTS TO: General Manager CLASSIFICATION: Non-Exempt, Full-Time LOCATION: On-Site - Hamilton, MO JOB SUMMARY: The principal function of the Retail Assistant Manager is to support the Retail General Manager in overseeing daily operations of the Retail Shops as needed. The Retail Assistant Manager will be able to demonstrate excellent management skills, helping to lead and train Shop Associates on all job functions, plus have a thorough knowledge of customer service, sales, Missouri Star systems, processes, products and offerings, while also delivering outstanding service to all visitors and guests. ESSENTIAL FUNCTIONS: * Support Retail General Manager on daily tasks, employee coaching and development, provide coverage in shops and meetings in GM absence. * Oversee and help manage daily operation of multiple Shop locations, while acting as a role model for outstanding customer service across shops. * Manage schedules, shop assignments and/or assist with labor allocation. * Regularly work the sales floor and provide coverage for lunch and staffing shortages. * Assist with inventory and product placement. * Responsible for assisting with Guest requests, TOs and receipts. * Assist with new hire mentoring, coaching and training. * Own / assist with training on POS, cutting, product assortment, customer service delivery and in-store demonstrations. * Help oversee and hold associates accountable for daily tasks and job responsibilities. * Help guide team members to understand weekly tutorials, project components and products. * Understand sales promos, inventory receipts, merchandising plans/movement, and provide cycle count support. * Help recognize employees for outstanding work performance, provide ongoing performance feedback and contribute to performance reviews. * Help address workplace conflicts, provide coaching, and help resolve issues promptly. * Help balance drawers, deposits and provide POS oversight at shift conclusion. * Help ensure daily bank deposits are accurate and drawers balanced. * Protects employees and guests by providing a safe and clean store environment. * Help resolve customer complaints and/or issues. * Maintains the stability and reputation of MSQC by complying with all legal requirements. MINIMUM QUALIFICATIONS Education/Experience: * High School diploma or equivalent. * 1-3 years retail or sales experience, or 1 year of Missouri Star Retail Shop Associate experience * At least 1 year of supervisory or management experience, desired. * Proficient knowledge of all Missouri Star Shops, MSQC operations, sales/promos, company offerings. * Knowledge of the crafting or quilting industry is desired. * Highly proficient in Missouri Star systems (Shopify, NetSuite, Asana Google Suite, Baby Lock warranties, MQ Check-In, Bernina offerings and inventory systems). * Solid understanding of product assortment and processes (Inventory, Arrow Furniture, AccuQuilt, Replenish, Sewing Machines). * Previous experience providing sales training is a plus. Competencies: * Must be self-starter and able to make decisions independently and within policy * Ability to take initiative, provide solutions, and achieve results. * Possess excellent planning, multi-tasking and organizational skills. * Excellent communication, interpersonal and customer service skills. * Demonstrated time management, multitasking, merchandising and organizational skills * Strong customer and service delivery focus, with proven ability to lead and motivate employees to deliver outstanding service. * Comfortable speaking with the public and able to present a warm and engaging presence. * Ability to be an effective leader and collaborate with a team approach. * Ability to lead by example, display a calm demeanor and mentor employees. * No outstanding disciplinary actions (verbal or written). Physical requirements * This position is primarily standing, with walking, bending, stooping, kneeling and reaching. * Lifting up to 25 pounds regularly and up to 40 pounds occasionally. * Repetitive motion of wrists, hands, and/or fingers while operating a keyboard. Missouri Star Quilt Company offers its full time employees a variety of benefits to include medical/dental/vision, PTO, a company match 401(k) plan, employee discount and more! We take great pride and care with our customers and employees alike. Missouri Star Quilt Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Responsibilities

The Retail Assistant Manager supports the Retail General Manager in overseeing daily operations and managing multiple shop locations. They are responsible for employee coaching, customer service, inventory management, and ensuring a safe store environment.