MAIN DUTIES:

Office administration
- Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.
- Producing rotas for the various other teams including security and housekeeping
- Develop and update office documents as necessary
- Manage staff holidays and sickness logs
- Update and complete financial records such as petty cash, expenses, and bank reconciliations
- Follow the credit control procedure for students in rent arrears
Customer Care and Pastoral Support
- Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy
- Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life
- Organising social events with student input
- Monitor and update all social media streams regularly
- Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change
Business Development
- Arranging and performing sales viewings for prospective customers
- Promoting the business at university open days
- Utilising online materials and social media to promote the Student Castle brand

• Developing and implementing new marketing strategies

• Facilities Management Support

• Log and inform facilities team of maintenance issues

• Liaise with contractors for maintenance issues unable to be dealt with in house
• Advising students or works to be carried out and access to rooms being required
• Ensuring servicing and maintenance records are kept up to date
  Other Duties
• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
• Perform and document regular inspections of student flats
• Assist with summer deep clean and maintenance works
  Job Type: Full-time
  Pay: £28,000.00-£29,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• On-site gym
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person
Reference ID: SCC