ASSISTANT MANAGER & SUNDRIES DEPARTMENT MANAGER

Location: Southend
Contracted Hours: 40 hours/week (5 days over 7, one day per weekend)
We are recruiting for an Assistant Manager to lead the dry goods/sundries department of a well-established, independent garden centre in Southend. This is a fantastic opportunity for an experienced retail professional to make a meaningful impact within a respected and supportive business.

• Oversee day-to-day running of the garden centre, with a focus on the dry goods/sundries departments.
• Lead a small team across retail, tills, and shop floor to ensure high standards of customer service and merchandising.
• Organise workflow and task allocation, ensuring priorities are met and the team remains productive and engaged.
• Manage EPOS-based stock systems (IPOS), support ordering, and ensure smooth stock replenishment processes.
• Handle customer enquiries and complaints professionally, contributing to a positive visitor experience.
• Support with deliveries and liaise with the delivery driver to ensure timely and accurate fulfilment of orders.
• Work alongside senior team members initially, with a view to taking full responsibility for retail operations.