Assistant Manager, System and Management Support at Great Eastern Life Assurance Co Ltd

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Testing, Supervisory Skills, Coordination, Implementation Support, User Acceptance Testing, Defect Management, Requirement Management, MIS Extraction, Financial Reconciliation, Risk Management, Regulatory Compliance, Problem Solving, Delegation, Negotiation, Interpersonal Skills, Analytical Skills

Industry

Insurance

Description

Supervises, coordinates and guides junior/ testers in performing system testing, providing recommendations in supporting new/revised products(s) implementation and/or system enhancement. Supervises and guides junior/ testers in meeting objective. Attends to enquiries, provides advice and support to branch offices, fellow colleagues from other departments, system users and vendors. Attends product, system and/or regulatory meeting with assessment & initiates proposed enhancement. Plans, coordinates & performs user acceptance testing of new products and/or system enhancement including requirement & defects management for on time implementation, attends and initiates MIS extraction in supporting reporting, performance monitoring & statistical analysis. Evaluates and monitors defect(s) fixing status with rectification & solutioning for minimal impact to daily business processing and/or implementation. Coordinates, advise & updates functional HODs & leads for enhancement requirement needs, prioritization, implementation with impact analysis in meeting business objectives. Prepares and maintain ISO documentation or SOP and ensures compliance of ISO standards or SOP, plans and organises training for staff & system user and junior/ testers with updated guides, manual and procedure. Review suspense balance, outstanding provision account, expired cheques or failed payment, unpaid approved claims, exception reports and co-ordinate/carry out necessary financial reconciliation, rectification and clearance according to time frame set. Participates in projects under department, divisional and/or Company and attends to any other tasks assigned from time to time. Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks. Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company. Highlights any potential concerns /risks and proactively shares best risk management practices. Tertiary education, preferably in Business Studies / Science / Mathematics / Computer Science Or AMII, AAII, FLMI or equivalent with minimum of 3 years relevant working experience Has 3 - 5 years’ experience in Life/General insurance industry. Experienced and knowledgeable in system testing and development. Minimum 1 year in supervisory level Strong interpersonal skills, good public relationship skills, analytical skills, problem solving skills, delegation skills, supervisory skills, ability to produce high quality work under pressure, negotiation skills and computer knowledge High level of integrity, takes accountability of work and good attitude over teamwork. Takes initiative to improve current state of things and adaptable to embrace new changes.

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Responsibilities

This role involves supervising and guiding junior staff in system testing, providing support for new product implementation, and managing user acceptance testing for system enhancements. The manager will also attend various meetings, handle user inquiries, and coordinate financial reconciliation tasks.