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Assistant Manager - Technology.IBG & Ops- EDMS at Mashreq Careers

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Ticket Analysis, Patching Activities, Health Monitoring, Change Management, Application Functionality, End User Support, High Quality Support, Delivery

Industry

Banking

Description

Responsible for managing Support tasks for EDMS, FILFLAN, BRAAVOS FTC, PORTIA & NEMO The major responsibilities include service ticket analysis and closure, patching activities, health monitoring, analyzing permanent solutions for the fixes and getting them fixed and tested in UAT and Change Management and implementation for EDMS, FILFLAN, BRAAVOS FTC, PORTIA & NEMO This role involves providing support related tasks and managing end-to-end application functionality. Responsibilities include closure of service tickets within the SLA, monitoring and ensuring health checks of all applications are reporting fine and providing support to end users by providing high quality of support & delivery.

Responsibilities

The role involves managing support tasks for various applications, including service ticket analysis and closure, health monitoring, and implementation of changes. Responsibilities also include ensuring application functionality and providing high-quality support to end users.