ASSISTANT MANAGER PUKEKOHE

Great entry role into management and sales !
Here at Tony’s Tyre and Auto Care we have been keeping Kiwis moving for over 40 years! We are founded on providing exceptional customer service, the highest standards of professionalism and being your one-stop shop for all your car care needs. With over 40 locations nationwide and our mobile van services in Auckland, we have become a name that Kiwis can trust for reliable repairs, vehicle servicing and automotive maintenance.

Monitor and contribute to technical work performed on site. The Assistant Manager should be available to assist and provide technical advice in the workshop as and when required.
Assist staff to develop and maintain strong relationships with customers and staff.
Have completed Company training modules and be capable of delivering correct customer service standards and telephone techniques.
Assist with staff development and learning of technical knowledge and experience for the execution of the sales and service process.
Ensure all staff operate in an effective and efficient manner to maintain acceptable profit margins on products and services.
Undertake regular stock checks and assist in the control of new and used stock.
Ensure all staff complete work following safe practices and procedures so as to ensure the safety all employees, customers and site visitors.
Ensure all Company equipment, work areas and vehicles are safe, operational, well-presented and maintained to a clean and tidy standard.
Ensure personal presentation and grooming of all staff is maintained in accordance with the Bridgestone New Zealand Ltd retail standards as set by the Company from time to time.
Resolve issues arising from customer inquiries.
Monitor and assist employees to complete training modules.
Acquire on an ongoing basis, the knowledge to provide customers and staff with appropriate and current technical and product advice.
Assume responsibility for the store in the absence of the Store Manager.
Immediately report any breaches of policy, procedure or good practice to the Store Manager.
Any other administrative or technical duties as specified by the Store Manager from time to time.