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Assistant Manager - Training (Cebu) | Onsite at Tasq Staffing Solutions, Inc.
City of Cebu, Cebu, Philippines -
Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Training Management, Coaching, Onboarding, Performance Management, Stakeholder Management, Client Relations, Process Improvement, Escalation Handling, Mentorship, BPO Operations

Industry

Staffing and Recruiting

Description
Work Setup: Onsite (Cebu) Function: Training Qualifications: At least 2 years in college (No back subjects) Minimum of 2 years experience as Training Supervisor in a BPO/call center environment Responsibilities: Take charge of the entire process with careful attention, proactively addressing any challenges or deviations, while continuously seeking opportunities to make incremental improvements that boost both efficiency and effectiveness. Deliver ongoing coaching, constructive feedback, and tailored guidance to team members, empowering them to elevate their skills, enhance performance, and contribute meaningfully to the team’s success. Support new hires with comprehensive onboarding and training, ensuring they quickly gain confidence and productivity on the floor through clear instructions, mentorship, and consistent follow-up. Respond swiftly and effectively to escalations, working closely with stakeholders and maintaining open communication with clients and team members to resolve issues promptly, minimize impact, and build trust. Share valuable insights on process improvements and system enhancements with the team, helping them better understand workflows and tools to drive stronger operational results. Participate in client interactions at the supervisory level when needed, communicating professionally, addressing concerns, and fostering robust relationships that support business goals and client satisfaction.
Responsibilities
The role involves managing the end-to-end training process, providing coaching and guidance to team members, and supporting new hire onboarding. Additionally, the manager handles escalations and collaborates with clients and stakeholders to drive operational efficiency.