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Assistant Manager - US Retirement & Pension/Insurance - Pune at WNS Global Services

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Process Improvement, Team Leadership, Operational Excellence, Service Level Agreements, Work Allocation, Reporting, Training Needs Analysis

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description A key member of the WNS Operations team responsible for leading-motivating-grooming & developing a team of 15-20 team members to facilitate achievement of SLA . Should effectively liaison with various departments within WNS to gain support and resolve issues Is also a key interface between managers and team members to facilitate and implement process improvement ideas to improve efficiency Understand the different areas of operations-including process knowledge Successfully to handle a team of 10-15 FTEs Effective work allocation for team Make sure that all Service Level Agreements are met Effective management of pipeline-quality and new projects Ensure accurate and timely reports are sent to the management on time People Management-Regular reviews/121s/Appraisals conducted Analyse training needs for teams and provide support Qualifications minimum 1 year of People management experience Graduate

Responsibilities

Lead and develop a team of 15-20 members to achieve service level agreements. Liaise with various departments to resolve issues and implement process improvements.