Date: Sep 2, 2025
Location: North York - Toronto, ON (Hybr, CA Lethbridge, AB (Hybrid), CA Edmonton, AB (Hybrid), CA Ottawa, ON (Hybrid), CA Vancouver, BC (Hybrid), CA Lloydminster, AB (Hybrid), CA Kitchener, ON (Hybrid), CA Montreal, QC (Hybrid), CA Calgary, AB (Hybrid), CA Dartmouth, NS (Hybrid), CA Thunder Bay, ON (Hybrid), CA Moncton, NB (Hybrid), CA
Company: Wawanesa Insurance
Job ID: 9425
Working Business Language: English (This role requires regular interaction with internal and external stakeholders across Canada, who communicate primarily in English. As such, the successful candidate must be fully proficient in English.)
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $112,000 - $137,000. Candidates with salary expectations outside of the range are still encouraged to apply.

ABOUT US

At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

QUALIFICATIONS

• 5-7 years Auto, Property and Casualty industry experience, people management experience would be an asset
• Effective customer service skills including empathy and concern for our customers and employees
• Ability to quickly adopt and facilitate change in a positive environment.
• Demonstrates accountability, reliability, transparency and alignment with Wawanesa values
• Effective contributor provides alternative solutions and positive mindset during adversity
• Effective negotiation skills
• Excellent oral and written communication skills with ability to articulate ideas and concepts to positively impact circle of influence.
• Agile and flexible to organize and/or shift priorities as needed in a fast-paced, changing and ambiguous environment.
• Strong knowledge of policy wordings for auto and/or property lines of business, corporate guidelines, policies and procedures.
• Excellent investigative and analytical skills.
• Ability to coach, guide, performance manage and positively motivate employees.
• Ability to shift priorities or line of business within Vendor Management to support departmental objectives.
• Effective public speaking/presentation skills
• Commitment to continuous/continuing education
• Adherence to Wawanesa Gift & Gratuities policy and Vendor Governance Model
• Proficiency in French (written, spoken) is an asset

• Directly or indirectly manages contracted spend of $200+ Million.
• Supports the direction of Vendor Management and provides oversight and coaching to Vendor Management Specialist team while striving to meet or exceed performance targets.
• Coordinate and supervise daily activities of Vendor Management Specialist team, monitoring workflow, setting priorities to ensure maximum efficiency and productivity.
• Collaborates with others to identify trends in vendor or program service delivery.
• Prepares reports for Vendor Management regarding the performance of PPN to support business objectives.
• Conduct periodic review of claims files and coach the team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
• Conduct employee performance reviews
• Collaborates with internal stakeholders to help resolve vendor related matters, identify workflow improvements and best practices.
• Participates or leads monthly operational performance reviews with PPN vendors.
• Oversees performance of PPN program and vendors, based on business objectives and making recommendations where necessary.
• Ensure compliance with corporate reporting standards
• In conjunction with the direction of Vendor Management, participates in and supports PPN vendor related events (meetings, presentations, calibration sessions)
• Build positive business Managements with internal and external parties.
• Performs other duties as assigned